FAQ
Questions and answers
Don't see your question? We describe the service's rules in more detail on the trust page.
How much does a lookup cost?
One lookup uses one token. Current prices for a single lookup and for token bundles are on the pricing page. The larger the bundle, the lower the price of each lookup.
What if a lookup finds nothing?
If you pay with a token, the token isn't used. If the lookup was paid by card, a token is added to your account to use later.
What can I do if a review about me is untrue?
File an appeal on that review: describe what is wrong and attach photos if you have any. Our team reviews the appeal. If it is upheld, the review is no longer shown.
Who can see reviews about me?
A logged-in user who looks up your PESEL number. You can see reviews about yourself in your dashboard at no cost.
Can I review someone who doesn't have an account?
No. You can only review a person who has a RenterCheck account. When you write a review, you enter their PESEL number.
Can I edit or retract my review?
Yes, as long as no one has appealed it. While an appeal is being reviewed, the review can't be edited or retracted.
Can I look myself up?
No. You can see reviews about yourself in your dashboard at no cost.
How do I download my data?
In your account settings, after confirming your password, you can download a file with your data: your profile, reviews you wrote and received, appeals, payment history and lookup history.
Does deleting my account delete reviews about me?
No. Reviews written by others remain, so that deleting an account can't be used to avoid reliable reviews. An untrue review can be challenged through an appeal.
Who processes payments?
Card payments are processed by Stripe. You enter your card details in Stripe's form, and they never reach our servers.
Can I use a promo code?
Yes. Redeem the code for tokens on the token purchase page in your dashboard.